Orders & Questions, Contact

service@providencecable.com

Or 1-800-817-0072

 

Payment Options

Ordering:

Online ordering can be received 24 hours x 7 days a week, 365 days a year. Orders received after 3:00 PM EST are ‘generally’ processed the next business day, however; we make every attempt to ship orders the same day they are received. Orders received during the weekend will be processed the following Monday, except where a holiday falls. We will accept orders from the USA, Canada and select International locations. International customers are advised to email us your inquiry.


Payment:

ProvidenceCable.com accepts many forms of payment including; Visa, MasterCard, Discover and American Express. Government IMPAC (Government Purchase) cards are also welcome on its website and Corporate checks (see Payment by PO) by mail. You can safely enter your credit card number via our secure server (see Privacy Policy). This process ensures that all information submitted is encrypted and secure using VeriSign’s SSL technology and payment processing. Note: educational institutions are exempt from our Commercial Credit process and automatically approved for purchases for up to twenty five hundred dollars. Please fax your Purchase Order to Providence Cable at (401)934-0075. If you prefer we will also accept your credit card information over the phone. Please contact a customer service representative at (800)817-0072.


Sales Tax:

If ordering from within Rhode Island, applicable tax will appear on final invoice. If tax exempt applies, valid tax exemption certificates are required to be on file at Providence Cable prior to order processing. All others orders, purchaser assumes tax liability.


Warranty:

All standard cables and parts carry a limited lifetime guarantee against manufacturer defects. If your cable should fail contact us to obtain a RMA, and we will gladly replace it with an equivalent product. Please prepay the return shipping of any items and we will pay the return shipping for the replacement. This replacement warranty is limited to the value of the cable and is void if the assembly has been subjected to physical damage. All Providence Cable hardware products are warranted against defect. Providence Cable reserves the right to either repair or replace items covered by warranty at our sole discretion.


Shipping:

Providence Cable will guarantee the shipment of in stock items provided your order has passed our credit or accounting authorization processes. We cannot be responsible for delays in shipments caused by weather, system failures, local or regional disasters or other causes outside of our control. If your order consists of custom assemblies, you will be contacted of a manufacturing and shipping date. If additional information is needed to expedite your order, a representative from our company may contact you.

60 DAY PERFORMANCE GUARANTEE

At Providence Cable we are committed to the customer. We are committed to offering quality-controlled products at an exceptional value for all of our technology products.


We unconditionally guarantee performance for one year of all our technology products. If you are not convinced our cabling products are built to high standards and yield the results we promise you may return whatever part of the your order within 60 days and we will gladly give you a complete and immediate refund of the purchase price; no questions asked. That is our guarantee to you.

FREE STANDARD SHIPPING

Receiving your products just got a little easier! For a limited time you can enjoy free standard shipping on your entire order from ProvidenceCable.com.


Providence Cable offers Free Standard Shipping (within the continental United States) with your combined product order of $75 and over.


Providence Cable does not make this offer for free shipping valid for international orders or orders delivered to addresses in Hawaii and Alaska, exception APO/ FPO address. Free standard shipping offer valid for online orders only during this promotion. Call for details.

Military Orders

To enter a military address:
  1. In the City field, enter one of the following codes:
    Code Description
    APOAir/Army Post Office
    FPOFleet Post Office
  2. In the State field, select one of the following:
    • Armed Forces Europe, Middle East, Africa and Canada (AE)
    • Armed Forces Americas (AA)
    • Armed Forces Pacific (AP)
  3. In the Zip/Postal field, enter the 5-digit zip code for the APO/FPO address.

Once your orders are received by the U.S. military postal service, events beyond our control can impact delivery to the final APO/FPO destination.

 

Online Privacy Statement

Providence Cable Corporation believes in keeping your confidential information confidential. With this in mind, we have adopted the online privacy policy described below, which addresses:

  • Registration
  • Order Information
  • Updating Information
  • Changes to Our Privacy Policy
  • Cookies
  • Option to Opt-Out
  • Information Security

We know that your privacy when shopping over the internet is top most priority to you; and our top most priority when discussing privacy is your trust. In order to demonstrate our firm commitment to your privacy, Providence Cable Corporation has created this privacy statement. The following discloses our information gathering and dissemination practices for our website Providence Cable Corporation. Providence Cable Corporation wants to respect your wishes with regard to the information that we collect about our customers. We want to keep you informed on how we use the information that you entrust us with.


Registration

We encourage you to register when shopping at our Website; however it is not required to make a purchase. Our registration form requires users to give us contact information (such as name, mailing address, telephone number, e-mail address and password). Registration helps us to provide you with a quick and simple checkout experience. The customer contact information you supply on the registration form will be used to contact you concerning the status of an order or to answer your questions. In addition, unless you choose to opt-out, it will be used to send you e-mail updates about upcoming sales, contests, promotions and product information. You acknowledge and agree that you are responsible for maintaining the confidentiality of your registration information and password.


Order Information

Providence Cable Corporation does not sell products for purchase by children. Customers may use an order form to purchase products. When you place an order, we collect contact information such as your shipping and e-mail addresses, and financial information, such as your credit card number. Contact information from the order form is used to send orders and information to our customers and to get in touch with them when necessary. Financial information is used to bill the customer for products. You also have the option of ordering products over the telephone and you may choose to pay by check (See Paying with a Purchase Order) or credit card.


As with any business, it is possible that as our business develops, we might sell or buy online stores, or other assets. In such transactions, information about customers often is among the transferred assets. Accordingly, in the unlikely event that our company or substantially all of our assets are acquired by a third party, such information may be one of the transferred assets.


Updating of Information

In order to change or modify information previously provided by you, please choose "My Account" and update your information using the options on this page.


We may amend this Privacy Policy at any time. If we make any material changes in the way we collect, use, and/or share your personal information, we will notify you by sending you an e-mail at the last e-mail address that you provided us, and/or by prominently posting notice of the changes on the Website covered by this Privacy Policy.


Changes to Our Privacy Policy

Please note that, at all times, you are responsible for updating your personal information to provide us your current e-mail address. In the event that the last e-mail address that you have provided us is not valid, or for any other reason is not capable of delivering to you the notice described above, our transmittal of the e-mail containing such notice will nevertheless constitute effective notice of the changes described in the notice.


In any event, changes to this Privacy Policy may affect our use of personal information that you provided us prior to our notification to you of the changes. If you do not wish to permit changes in our use of your information, you must notify us prior to the effective date of the changes that you wish to deactivate your account with us.


Cookies

Providence Cable Corporation does place a feature called a "cookie" on your hard drive. A cookie is a small data file that is sent to your browser from a web server and stored on your computer's hard drive. A cookie may contain certain information, such as a unique user session ID number, which is used to track the page(s) you visited. This unique number allows us to keep track of your order as you shop on our site. Cookies also allow us to recognize registered users when they visit, and to provide those customers with specific related information.


If you register with us or order from our website, we use cookies to monitor and maintain information about how you use our website, and what products you buy. If you do not register or buy from the site, we may monitor and maintain information about your use of our Website in order to improve your shopping experience. Our Website logs do generate certain kinds of non-identifying site usage data, such as the number of visits to our Website and pages viewed. This information is used for internal purposes by technical support staff to provide better service to you.


Most web browsers automatically accept cookies, but you can usually change the configuration of your browser to prevent this from occurring. Even without a cookie, you can still take advantage of most of the features of our Website, including making a purchase, but we will not be able to recognize you as a registered user unless you log-in.


Option to Opt-out

At all times, you have the option of "opting out" of receiving future e-mail updates by sending us an e-mail with "unsubscribe" in the subject line at service@ProvidenceCable.com


Information Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Providence Cable Corporation protects transactions using state-of-the-art SSL encryption supported by VeriSign, Inc. and VeriSign Payment Services (http://www.verisign.com) SSL (Secure Sockets Layer) technology to encrypt all confidential, sensitive and private communication between your browser and our server. Both Microsoft and Netscape web browser products support SSL encryption technology. Please do not send any credit card information to us via e-mail. Generally, information sent in an e-mail is not encrypted, and is not secure. As an additional security measure, all of your credit card and order information are stored in a computer that is not directly connected to the Internet. We do not store your credit card information anywhere else. However, if you do not wish to enter your credit card information across the Web feel free to call Customer Service toll free at 1-800-817-0072. We will be happy to take the information over the phone.


If you have any questions about this privacy policy, or mechanisms Providence Cable Corporation uses to ensure privacy to its customers please contact: service@ProvidenceCable.com


Thank you for choosing Providence Cable Corporation now and in the future!


Sincerely,


Providence Cable Corporation