Orders & Questions, Contact

Or 1-800-817-0072

Payment Options

Ordering:

Online ordering can be received 24 hours x 7 days a week, 365 days a year. Orders received after 3:00 PM EST are ‘generally’ processed the next business day, however; we make every attempt to ship orders the same day they are received. Orders received during the weekend will be processed the following Monday, except where a holiday falls. We will accept orders from the USA, Canada and select International locations. International customers are advised to email us your inquiry.

Payment:

ProvidenceCable.com accepts many forms of payment including; Visa, MasterCard, Discover and American Express. Government IMPAC (Government Purchase) cards are also welcome on its website and Corporate checks (see Payment by PO) by mail. You can safely enter your credit card number via our secure server (see Privacy Policy). This process ensures that all information submitted is encrypted and secure using VeriSign’s SSL technology and payment processing. Note: educational institutions are exempt from our Commercial Credit process and automatically approved for purchases for up to twenty five hundred dollars. Please fax your Purchase Order to Providence Cable at (401)934-0075. If you prefer we will also accept your credit card information over the phone. Please contact a customer service representative at (800)817-0072.

Sales Tax:

If ordering from within Rhode Island, applicable tax will appear on final invoice. If tax exempt applies, valid tax exemption certificates are required to be on file at Providence Cable prior to order processing. All others orders, purchaser assumes tax liability.

Warranty:

All standard cables and parts carry a limited lifetime guarantee against manufacturer defects. If your cable should fail contact us to obtain a RMA, and we will gladly replace it with an equivalent product. Please prepay the return shipping of any items and we will pay the return shipping for the replacement. This replacement warranty is limited to the value of the cable and is void if the assembly has been subjected to physical damage. All Providence Cable hardware products are warranted against defect. Providence Cable reserves the right to either repair or replace items covered by warranty at our sole discretion.

Shipping:

Providence Cable will guarantee the shipment of in stock items provided your order has passed our credit or accounting authorization processes. We cannot be responsible for delays in shipments caused by weather, system failures, local or regional disasters or other causes outside of our control. If your order consists of custom assemblies, you will be contacted of a manufacturing and shipping date. If additional information is needed to expedite your order, a representative from our company may contact you.

60 DAY PERFORMANCE GUARANTEE

At Providence Cable we are committed to the customer. We are committed to offering quality-controlled products at an exceptional value for all of our technology products.

We unconditionally guarantee performance for one year of all our technology products. If you are not convinced our cabling products are built to high standards and yield the results we promise you may return whatever part of the your order within 60 days and we will gladly give you a complete and immediate refund of the purchase price; no questions asked. That is our guarantee to you.

FREE STANDARD SHIPPING

Receiving your products just got a little easier! For a limited time you can enjoy free standard shipping on your entire order from ProvidenceCable.com.

Providence Cable offers Free Standard Shipping (within the continental United States) with your combined product order of $75 and over.

Providence Cable does not make this offer for free shipping valid for international orders or orders delivered to addresses in Hawaii and Alaska, exception APO/ FPO address. Free standard shipping offer valid for online orders only during this promotion. Call for details.

Military Orders

To enter a military address:

In the City field, enter one of the following codes:

Code Description

APO Air/Army Post Office

FPO Fleet Post Office
In the State field, select one of the following:
- Armed Forces Europe, Middle East, Africa and Canada (AE)
- Armed Forces Americas (AA)
- Armed Forces Pacific (AP)
In the Zip/Postal field, enter the 5-digit zip code for the APO/FPO address.

Code		Description
APO	Air/Army Post Office
FPO	Fleet Post Office

Once your orders are received by the U.S. military postal service, events beyond our control can impact delivery to the final APO/FPO destination.

SCSI Cables

SCSI Terminators

SCSI Terminators:
Two terminators are needed to terminate a SCSI chain, one at each end. SCSI adapter cards have built-in terminators leaving the last peripheral on the chain to be terminated. For non-Differential SCSI which covers the majority of cases, the following are recommended:

Use Passive SCSI terminator if total chain distance is less than 6ft, and I/O speed is 10Mbps or less. Passive terminator sits on the bus to minimize reflections at the end of the cable and simply provides an impedance that’s close to the impedance of the cable.

Use Active SCSI terminator if SCSI II and SCSI III devices are used and total length of the chain is 20ft or less. Active SCSI terminator prevents signal reflections to provide data integrity and works to control the impedance at the end of the bus by using a voltage regulator, not just the power supplied by the SCSI controller. It is more reliable than passive termination for high speed devices and long distance applications.

Use Forced Perfect Terminator (FPT) if total distance is more than 20ft, more than 5 devices are chained, and when passive or active terminators cannot do the job. FPT terminator goes beyond stabilizing the power applied to the terminator by altering its impedance to actively compensate for variations among many different cables and devices by means of diode switching and biasing. It has built-in troubleshooting LEDs.

Use Differential Terminator is use only for SCSI systems that used the Differential SCSI bus, also know as High Voltage Differential (HVD). Use Low Voltage Differential (LVD) Terminator for Ultra2, Ultra160, & Ultra320 Drives.